Return Policy

 

Last Updated: January 2, 2026
 

We want you to be completely satisfied with your Lift Lite purchase. If for any reason you are not, we offer a 30-day return policy from the date of delivery. To qualify for a return, the product must be disassembled for safe shipping and securely packaged in an appropriate box. We will provide a prepaid return label and cover the cost of return shipping. However, it is the customer's responsibility to ensure the product is properly packed to prevent damage during transit.

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Please note that returns will only be accepted if the product is in good condition. We do not accept returns if the product is damaged by the purchaser, excessively used, or shows signs of wear beyond normal testing. If the product is received in such condition, we reserve the right to deny or the refund, or give a partial refund.

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To initiate a return, contact our customer service team with your order number and reason for the return. Once approved, we will send you a prepaid return shipping label. After the returned product is received and inspected, we will process your refund. Please allow 7–10 business days for the refund to appear on your original payment method.

For faster assistance, please email us at info@liftlitechairs.com and include your order number in the message. We recommend using a clear subject line such as:
Return Request – Order #[Your Order Number] or Refund Inquiry – Order #[Your Order Number], so our team can quickly route your request and assist you as efficiently as possible.

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Any customer-incurred shipping fees from the original purchase are non-refundable. We do not accept returns on customized products or items marked as final sale.